Simple Hassle-Free Returns
At Qure, we want you to feel confident – but it’s also our goal to save you time and money. No trips to the clinic? Check. Dermatologist trusted & approved? Double check. So, naturally, we want to make returns and exchanges hassle-free, too. Read on for the full details!
30-Day Money Back Guarantee
Changed your mind? Returns can be initiated within 30 days upon receiving your order to qualify for our money back guarantee.
Quick Facts
Quick Facts
Here’s the low-down on the terms and conditions that apply to the guarantee. You can read full T&Cs here.
- 30 days to return OR exchange for a full refund.
- Returns first need to be approved by Qure support.
- Product must be new, unused with the seal intact.
- Shipping charges are non-refundable.
- A Restocking Fee of $10 will be deducted from the refund.
Steps to Return or Exchange
Have Questions?
If you have a question about your order please contact our customer service team by sending an email to [email protected].
For more information on our warranty please visit our warranty policy here.
You’re in Good Company
You’re in Good Company
50,000+ customers feel more confident in their own skin
Frequently Asked Questions
Orders placed with a promo code that discounts the order are only eligible for a store credit in a form of voucher(s).
If you received a product different from the one that you ordered, please contact us at[email protected]and we’ll be sure to make this right!
Please allow up to 7-14 business days for your return to be processed. Credit card refunds usually take 5-10 business days to appear on your statement.
Yes, a return fee will be deducted from the refund to cover the warehouse cost to return the product. This fee amounts to $10 for all products. Customer service agents can provide a more exact cost if the returned product is subject to a shipping fee.
