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Get started with the Neck & Décolletage LED Device

IMPORTANT NOTICE:
Please read the complete instruction manual carefully before using the device.

The Qure Neck & Décolletage LED Device is an LED light therapy device designed to visibly firm, smooth, and brighten the delicate skin on your neck and chest.

This guide will show you exactly how to use it, care for it, and get the best results from your treatments.

Quick Start Guide

Ready to begin? To get started with your first treatment, you’ll need the following:
  • Neck & Décolletage LED Device
  • Controller with double USB-C ports (provided)
  • Adjustable straps (provided)
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Step-By-Step Guide

Step 1
Clean and dry your neck and décolletage to ensure the area is clear from any dirt, sweat, or skincare products.
Step 2
Insert the USB-C cable from the Neck & Décolletage LED Device into the port located on the top of the controller.
Step 3
Secure the device around the neck to comfortably treat the entire neck and décolletage area.
Alternatively, position the strap across the shoulders to lower the LED panel slightly and extend coverage further across the décolletage.
Step 4
Press the ON/OFF button on the controller.
The treatment will automatically run for 10 minutes and shut off at the end of the session.

Light sensitivity test: We recommend performing a light sensitivity test 24 hours before using this device for your first treatment. To perform this, apply the product to your inner forearm, ensuring the light shines directly onto the skin. Use it for a full 10-minute treatment. Wait for 24 hours. If you experience pain, discomfort, or redness lasting more than 2 hours, you might be light-sensitive. Please consult a doctor for advice before continuing use.

Charging Your Device

To charge your device, insert the USB-C cable into the bottom of the controller (look for the ⚡ symbol).

Connect the other end to a USB-C power source.

While charging, the indicator will flash white.

When the battery is fully charged, the indicator will be solid white.

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Tips to maximize battery life:

  • Avoid leaving your device charging for long periods of time.
  • Avoid letting the battery completely run out.
  • Do not use your device while it’s connected to the charger.

Care & Maintenance

Wipe the device down after each treatment.

Spray with our Dermal Mist to sanitize and keep the device clean for your next use.

When not in use, store your device in the provided storage pouch. Store it in a cool, moisture-free environment.

Troubleshooting & Adjustments

Having trouble? Don’t worry, most issues are quick to solve.

Device is not turning on

  • Make sure the device is fully charged.
  • Ensure the USB-C cable is plugged into the correct port on the controller (look for the port marked with the lightning bolt battery symbol).
  • Check that the USB-C charging cable is fully inserted when charging.
  • Press and hold the ON/OFF button for a full second to activate the product.
  • Still nothing? Try a different outlet or charging cable to rule out charging issues.

Device is turning off too early

The battery level may be too low — charge the product fully and try again.

Something else?

DO NOT attempt to investigate or modify the product. It contains no serviceable parts.

If the issue persists, please contact Qure Support at support@qureskincare.com for further assistance.

Frequently Asked Questions

Some people notice a glow after just one use, but visible improvements usually happen after a few weeks of consistent use.

We recommend using it once per day for a minimum of 4 weeks. After that, continue based on your personal care routine.

Do not use this device more than 7 times per week.

Yes, it’s safe for daily use. Just stick to one treatment per day.

Yes, but use the mask first on clean, dry skin. You can apply your serums and moisturizers afterward.

Use a soft, damp cloth to wipe the surface. Don’t use harsh cleaners or submerge it in water.

The Neck & Décolletage fully charges in 4 hours.

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