Easy Returns & Exchanges
Shop with confidence at Qure
Simple Hassle-Free Returns
At Qure, we want you to feel confident with your purchase. That's why we offer easy returns and exchanges.
30-Day Money Back Guarantee
Changed your mind? Returns can be initiated within 30 days upon receiving your order to qualify for our money back guarantee.
Our Return Policy
Here's the low-down on the terms and conditions that apply to the guarantee. You can read full T&Cs here.
- 30 days to return OR exchange for a refund.
- Returns first need to be approved by Qure support.
- Shipping charges are non-refundable.
- A Restocking Fee of $10 will be deducted from the refund.
How to return or exchange
Go to the returns portal
Click here to visit our returns & exchanges portal page. Enter your order number and either your shipping code or email address.
Choose what's next
Pick whether it's a return or exchange and answer a few questions. You'll be asked to provide a photo of the item(s).
Get an RMA Number
If approved, you will be provided the return instructions and a Return Merchandise Authorization (RMA) number from our team via email. This is required for all successful returns.
Pack and ship
Securely pack item(s) in a box and ship them! We encourage you to use a trackable shipping service. Please allow up to 7-14 business days for your return to be processed.
Have questions?
If you have a question about your order please contact our customer service team by visiting our Help Center.
For more information on our warranty please visit our warranty policy.
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Have questions?
I used a promo code on my purchase. Will I get a new code?
Orders placed with a promo code that discounts the order are only eligible for a store credit in a form of voucher(s).
What should I do if I received the wrong item?
If you received a product different from the one that you ordered, please Help Center and we'll be sure to make this right!
How long does it take to process my return?
Once your return package has arrived with us, please allow up to 7-14 business days for your return to be processed. Credit card refunds usually take 5-10 business days to appear on your statement.
Is there a restocking fee?
Yes, a return fee will be deducted from the refund to cover the warehouse cost to return the product. This fee amounts to $10 for all products. Customer service agents can provide a more exact cost if the returned product is subject to a shipping fee.
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